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• How do I book a ticket online?
• What methods of payment do you accept?
• Why do you charge a booking fee?
• Is it safe to use my credit or debit card to purchase advance booking tickets?
• How do I collect my tickets?
• Can I cancel my booking?
• Where can I find the ticket prices?
• Up to what age can I buy a child ticket?
• Can I take my baby to the cinema?
• What is a family ticket?
• What is Reel Monday / Wednesday?
• Do you participate in Orange Wednesdays?
• What are the current film classifications?
• Can school children visit cinemas during the day in term time?
• Can I bring in my own food and drink?
• How can I find out what disabled facilities are available at my nearest Reel Cinema?
• Ticket Information

• How do I book a ticket online?

  • Reel Cinemas runs booking systems, linking you directly with our Box Offices in real time both are available 24 hours a day.

    1. Via the internet at www.reelcinemas.co.uk please have your credit or debit card ready and follow the instructions. It has been designed to be simple to use.
    2. Telephone booking on 01509 22 11 55. To make your booking, please have your credit or debit card ready and follow the instructions. It has been designed to be simple to use.

    When making a phone booking, your card details are recorded during the call and directly passed across a secure network to the server at the cinema and stored securely on site. No card security codes are retained with our telephone booking provider.

    For ease of use you can skip the full listing on our booking line by entering your site number without waiting.

    1. Andover enter 01
    2. Borehamwood enter 02
    3. Bridgnorth enter 10
    4. Chippenham enter 09
    5. Crewe enter 03
    6. Grantham enter 04
    7. Hull enter 05
    8. Kidderminster enter 12
    9. Loughborough enter 06
    10. Newark enter 07
    11. Plymouth enter 15
    12. Quinton enter 08
    13. Scala Ilkeston enter 14
    14. Wellesley enter 11

• What methods of payment do you accept?

  • Both of our systems accept most major credit cards, your account will be debited with the reference Jack Roe (CS) Limited.

• Why do you charge a booking fee?

  • A booking fee of £0.50 will be payable for each cinema ticket purchased from Reel Cinemas per ticket. This booking fee is in consideration of Jack Roe (CS) Limited processing remote card payments and transferring your payment for tickets to Reel Cinemas. By confirming your booking you are agreeing to pay this fee in addition to the price you pay to Reel Cinemas for your cinema ticket.

• Is it safe to use my credit or debit card to purchase advance booking tickets?

  • Yes. We process your payment via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

    All transaction details - including customer name and credit card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.

    Further, banking details are never transmitted in clear text through the Reel Cinema booking system. Reel Cinemas respects the privacy of its customers. The personal information of customers using our booking services is strictly confidential and used exclusively by Reel Cinemas.

• How do I collect my tickets?

  • Your tickets are available at your chosen cinema for collection as soon as the booking has been confirmed, and remain available until the start of the selected performance.

    All Reel Cinemas are equipped with advance booking ticket collection points (ATMs). Simply take the same credit or debit card with you to collect your ticket/s from the ATM at the cinema box office foyer. This process is only used to retrieve your tickets; no further charges will be applied to your credit or debit card.

    NB. To make the most of your booking, we suggest that you collect your tickets 20 minutes before the performance commences.

• Can I cancel my booking?

  • Reel Cinemas have a non-refundable ticket policy.

• Where can I find the ticket prices?

  • Ticket prices are displayed on each cinema pages. Our prices vary depending on the day of the performance or from one cinema to another. When booking online you will be asked to choose between different ticket types (e.g. adult, child).

• Up to what age can I buy a child ticket?

  • Children up to and including the age of 14 can use child tickets (proof of age may be required). 15 years and over are charged as an adult.

    Age Categories for Reel Cinemas Tickets

    Ticket type	Age restriction where applicable	ID required
    Babes In Arms*	Free for infants under 2yrs old.	ID not required
    Children	Up to 14 years old	Proof of age may be asked
    Adults	15 years and over	Proof of age may be asked
    Students		NUS Card Only
    Senior Citizen	Women 60+ and Men 65+	OAP Card OAP bus pass / Freedom pass, State pension letter, Passport, Driving license
    Family (4 persons)	2 Child + 2 Non-child (adult/senior/NUS 18+) or 3 Child + 1 Non-child	Proof of age may be asked

    * Babes In Arms means any child under 2yrs of age. Children aged 2 yrs+ will need to pay the full child price. We are happy to admit Babes In Arms into a morning or afternoon performance with a U or PG certification.

    In order to participate in the family ticket deal, all customers must watch the same film. Unfortunately family tickets cannot be purchased online.

• Can I take my baby to the cinema?

  • We are happy to admit Babes In Arms into a morning or afternoon performance with a U or PG certification.

• What is a family ticket?

  • A family ticket comes in combinations of 4 tickets, which should include at least one (1) adult, two (2) children with the fourth ticket being of any ticket type. By booking a family ticket you will get a discount on the total price. A family ticket is cheaper than four tickets paid for individually.

    In order to participate in the family ticket deal, all customers must watch the same film.

• What is Reel Monday / Wednesday?

  • Watch any of the latest moves at rock bottom prices.

• Do you participate in Orange Wednesdays?

  • Reel Cinemas does not participate in the Orange Wednesdays.

• What are the current film classifications?

  • Unfortunately, Reel Cinemas will be unable to admit a customer to see a film who does not appear to be of the required age for the film certification. Reel Cinemas reserves the right to challenge a customer on this issue, as it is not just Reel Cinemas policy, but also the law. Customers maybe asked to provide proof of age.

    All our cinemas display posters at box office, advising of this policy.

• Film Classifications

  • 1. Universal

       It is impossible to predict what might upset any particular child. But a 'U' film should be suitable for audiences aged four years and over. 'U' films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.

    2. Parental Guidance

       Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

    3. 12A

       No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12?s to view lies with the accompanying or supervising adult.

    4. 15

       No-one younger than 15 may see a '15' film in a cinema.

    5. 18

       No-one younger than 18 may see an '18' film in a cinema.

    Go to www.bbfc.co.uk for further details

• Can school children visit cinemas during the day in term time?

  • We work closely with local councils to do our part in not supporting truancy. Therefore, Reel Cinemas will not admit school children into the cinema during school hours. Children who wish to visit the cinema during these hours will need to produce a letter from the school on headed paper giving us authority to admit them entry. Any child who does not produce a letter will be turned away even if they are off school for legitimate reasons. So we urge parents to ensure their child obtains a letter from the school to avoid disappointment.

• Can I bring in my own food and drink?

  • Reel Cinemas have a strict NO FOOD AND DRINK policy. We reserve the right to refuse customers entry into the screens with food or drink bought outside the premises. All our cinemas display the necessary signage, advising customers of this policy.

    As a food operator we offer a wide range of drinks and snacks to satisfy our customers but also protect our cinema furnishings and customers clothing. Not all movie-goers are considerate of others in their snack choices and we have needed to set clearer guidelines on what is appropriate.

• How can I find out what disabled facilities are available at my nearest Reel Cinema?

  • Please contact your local cinema for full details on disabled access.

• Ticket Information

  1. Child Under 15:- Available for those from 2 to 14 years. Babes-in-arms under 2 are admitted free of charge.
  2. Adult:- Available to those aged 15 years and older.
  3. Senior:- Available to those aged 60 years and older.
  4. Student:- Available to those in full time education if they hold a valid NUS card.
  5. Family:- Available to any group of 2 adults and 2 children, or 1 adult and 3 children.
  6. Photographic proof of eligibility may be required for any discounted tickets.
  7. References to adult above do not have the same meaning as adult for the purposes of the mandatory conditions on the exhibition of films relating to the protection of children from harm as contained in the Licensing Act 2003.